Delivery & Store Pick Up
We currently dellivery across all five boroughs of NYC and parts of NJ, White plains and othe areas North of the City. The total radius covered is 50 miles. If you see you cannot have an item delivered to your area when you reach check out, please let us know.
Your order will be delivered during the time and day you selected at checkout.
You will receive an email informing you of the time/date to pick up your order. On your scheduled day of pickup, please come by the store at any time within your pickup hour and give a staff member your full name and order number, along with your confirmation email.
Our delivery window is 10 am – 2 pm, or 11am – 2pm and 2pm-5pm, 7 days a week. Delivery is contactless, and can be left at your front door, on your driveway, in your building lobby, etc. Please ensure that you leave a note in your order about your preference, and if you have a buzzer code to an apartment, make sure you let us know what it is.
Please note that at this time we are unable to give you any specific ETA’s as to the exact time your order will arrive on your day of delivery.
Please let us know 24 hours in advance if you need to change your pickup or delivery date or time. Any orders not picked up within the time slot may be refunded. If an order is not able to be delivered, the order will be cancelled and refunded.
Payment & Orders
If you have an issue with your order please contact us at the store or call us at 212-787-2000. Please note, we generally do not provide refunds due to health risks around covid 19. Some exceptions are made for damaged items in transit.
The $20 refundable credit card hold is added to your order to account for any differences in price when we pick your order.
For example if you choose to allow the substitution of a product that costs $2 more than the original item, we will process the order and return $18 (20 - 2) to you..
All online orders currently accept most major credit cards.
Select “Login/Signup” at the top of the screen. You will need to enter your first name, last name, email address, and create a password to sign up.
Submit your order using our new web platform. Simply search by department or keyword, and select your desired items. Once you have selected all the items you want, choose a pickup or delivery time and check out